We learn, test and innovate so that the IT solution we will offer you tomorrow will be more valuable than the one we offer today. We don’t wish to be easy, we wish to be better.

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FAQ

Cele mai frecvente întrebări despre serviciile IT oferite de Magnetic IT Services
What are the benefits in working with an integrated IT services company?

The cost savings of client companies constitute one of the greatest benefits of IT outsourcing. In addition, IT support costs are predictable and easy to manage. This approach provides our customers with complete security, custom data backup and recovery solutions, and state-of-the-art cloud storage and hosting solutions.

What is IT Service Management?

The management of the delivered IT Service represents the proactive practice of outsourcing the responsibilities and functions of IT management, which allows companies to delegate all their IT operations to a third party organization, specialized in managing such responsibilities.

 

Moreover, to ensure high quality of the services delivered to our customers, in addition to operations that complement the management of the delivered IT service, we have added a network operations center to proactively monitor systems, to identify and correct potential problems immediately, and to perform operations at a certain level of expertise and efficiency in parallel with other solutions.

Why do I need IT Service Management from my IT service provider?

Every company, regardless of size or industry, has to take a proactive approach to IT service management to increase productivity, reduce downtime, improve cybersecurity, and achieve better cost predictability.

For what type of company, in terms of size, are Magnetic IT Services suitable?

Through the IT services we offer, we bring value to any company, regardless of its size. We are especially suited for small and medium-sized companies where the presence of a full IT department cannot be justified in terms of costs or which cannot afford a Chief Information Officer (CIO).

 

Companies that want to strengthen their internal and external security, develop innovative business continuity processes and work with a dedicated partner and a virtual CIO can rely on Magnetic IT Services.

Does Magnetic IT Services also provide support for emergencies outside business hours?

Yes, Magnetic IT Services provides 24x7x365 IT support services.

What is the response time to IT requests sent to the support department?

The guaranteed response time is 5 minutes.

Does Magnetic IT Services offer hardware and software solutions?

Yes, we are authorized partners of the following manufacturers: Microsoft, Cisco, Fortinet, Juniper, Hewlett Packard, Lenovo, Dell, VMware, Veeam, Bitdefender, Kaspersky.

Will Magnetic IT Services be responsible for inventorying the company hardware and software assets?

Yes. We take a proactive approach to IT asset management, including hardware lifecycle management.

 

At the same time, we make sure that we update the software licenses and security patches for all existing software in the company.

What differentiates you from other IT services companies?

Magnetic IT Services was born out of the ambition of our founder, Georgian Dumitrache, an IT specialist holding the most prestigious IT certification in the world, who decided to take the quality of IT services in Romania to another level.

 

This is also the company mission, to which the entire team is aligned. We are a dedicated partner that focuses primarily on service quality.

 

We pride ourselves on our ability to understand your business and customers, which allows us to customize our service and ensure that the value of your business is passed on to your customers. We are responsible, that is why we offer customers the predictability of IT service, cost security and responsiveness. The organizational maturity, team talent, expertise and efficient IT management systems we have will support you in achieving your business objectives at all times.

 

Experience allows us to propose tested solutions, to solve your problems in a very short time and to successfully intervene even in the most complex projects.

Does Magnetic IT Services also provide Cloud services?

Magnetic IT Services offers private and public cloud services, such as Microsoft Azure, Amazon Web Services, Google Cloud.

 

We also offer hybrid options that best suit your company and your budget needs.

How do I request IT support?

Magnetic IT Services solves customer IT problems through a ticketing system. Whenever you face a problem, all you have to do is send us an email, call our dedicated support line, or chat with us. You can do this at any time, because the service is available 24/7. We will record your notice in the ticketing system and we will solve the problem, according to the standard detailed in the ITIL services catalog (Information Technology Infrastructure Library).

Do you audit upon conducting the initial takeover of our company's infrastructure?

Before starting any collaboration, we make sure that our vision and recommendations meet your needs. An IT security audit is a valuable tool that gives both parties a clear overview of the internal and external IT risks to which the organization is exposed, highlights vulnerabilities and infrastructure exposure to cyberattacks.

 

Specifically, by thoroughly checking the two components, hardware and software, we can discover the weaknesses of the computer system, the potential threats, and the company security level. Subsequently, we will develop an effective plan to remove these vulnerabilities.

 

This is why we offer our clients an IT audit when they take over the infrastructure, to identify areas that need improvement and standardization, so that we get flawless and comprehensive services, from the beginning of the collaboration.

How can I request an IT audit?

In order to ensure a continuous, efficient and secure activity within your organization, it is necessary to carry out a correct evaluation of the IT systems through an IT audit. It is recommended to perform regular auditing of the IT systems to minimize the risks to which your company is exposed.

 

The role of the IT audit is not to look for irregularities within the organization, but to identify vulnerabilities in the IT system and to find viable solutions to remove their consequences.

 

You can request a full IT audit here. A Magnetic IT Services consultant will take over the request to set up an appointment.

 

Together, you will analyze the purpose of the audit and plan the next steps.

In what geographical area do you have coverage?

Magnetic IT Services experts manage thousands of workstations and critical systems for customers, Romanian and multinational companies, from all over Romania and countries such as the USA, India, Poland, France, Malta, Bulgaria, and Greece.

 

We have proven expertise in eight fields of activity, most of the projects successfully completed being in the area of banking, leasing, insurance, retail, distribution, energy, agriculture, gas & oil, medical, pharma, and production.

 

We are honored by every opportunity we have to demonstrate our expertise in IT infrastructure management, regardless of the size of the organization, its industry and seniority in business.

Do you have nationwide presence?

Magnetic IT Services is headquartered in Bucharest, but we can assist our clients wherever they are, in Romania and anywhere in the world. We solve most issues remotely, through a ticketing system that allows us to act within 5 minutes from the moment we are informed about the incident.

 

If you need a Magnetic IT Services specialist at your company headquarters, we assure you that you will receive the requested assistance as soon as possible – no more than 2 hours in Bucharest or no more than 3 hours in the rest of the country. We have colleagues in all counties, to respond as soon as possible.

Does Magnetic IT Services offer colocation services?

Yes. The colocation services provided by Magnetic IT Services offer you the possibility to protect the essential infrastructure of your company in a state-of-the-art data center, through which you have at your disposal a safe and professional environment for the installation of IT infrastructure.

 

Colocation is ideal for companies that want to have some or all of their hardware and software infrastructure securely locked in a data center.

What skills do you have?

We are the only IT outsourcing company in Romania that holds the CISCO Certified Internetwork Expert (CCIE) certification, the most prestigious IT certification in the world. In addition, our team is Microsoft, Linux, Fortinet, Juniper, CNSS, Check Point, Agile, and ITIL certified.

How do you ensure IT service continuity?

We guarantee IT service continuity by contract, being sure that, with us, you will not face any interruptions in your activity. We have one of the best IT teams in the country that implements procedures tested with the latest technologies.

 

We monitor your critical IT systems, 24/7, to prevent them from being shut down. We have specific procedures validated internationally for all types of issues that may arise and well-trained technicians, split into service categories.

 

All our interventions are presented transparently, at the end of each month, by means of an activity report. Moreover, we have accustomed our clients to monthly meetings and consulting and feedback sessions.

How do you make sure we won't have any interruptions upon taking over your IT infrastructure?

Our services are designed so that our customers do not experience interruptions in activity either during the contract period or when taking over the IT infrastructure. We never carry out the actual takeover before we come up with a rigorous plan, which details the critical points of the takeover process, specific to your company.

 

In order for everything to go smoothly, we assign a designated IT Manager from this stage, who will make sure that there are no bottlenecks or downtimes.

 

The transition of the infrastructure in our monitoring systems is smooth and without any disturbance of the activity. The experience gained allows us to take over even when the organization no longer has access to credentials.

What is the cost of Magnetic IT Services?

Magnetic IT Services is geared towards providing the best IT services at the right price. We estimate the team’s effort based on the number of users and the company devices.

 

Following technological developments, IT outsourcing now means more than cost reductions. It provides the necessary framework for business growth and allows them to focus on what is important to them.

 

Set your goals and come to us with your plan. We will make you an offer, taking into account the particularities of your company and the complexity of the solutions that will help you reach your goal.

What kind of industries does Magnetic IT Services service?

Regardless of the industry in which you operate, Magnetic IT Services can offer you the right and customized type of service. We are proud to have customers from all industries.

 

We have expertise in the needs of industries with special compliance requirements, such as the medical & pharma, legal, banking and accounting industries, as well as specific support systems designed specifically to support the oil, gas and transport sectors. All these make us a very strong partner for any company.

Do the IT services provided by Magnetic IT Services comply with the new General Data Protection Regulation (GDPR)?

We are constantly adapting our services to the new economic and legislative realities. We offer our customers support to stay in line with the provisions of the GDPR of 2018, when the legislation on personal data protection came into force.

 

We have the expertise to contribute to every step of the GDPR compliance process: setting objectives, developing the action plan, describing the processes to be implemented, assessing the impact on data protection (DPIA), managing personal and confidential information and overseeing how implementation is done.

 

The state-of-the-art solutions we put at the service of our customers solve the two major problems related to GDPR-cyber security and the way in which data processing is effectively done by automatic means.